Your personal data is unique to you and we've always been careful to protect your information. But it makes sense that you should have control over it too.
That's why a new law is coming on 25th May 2018 which will give you more clarity over how your personal information is managed. It's called General Data Protection Regulation (GDPR) and it will replace the existing Data Protection Act.
The new rules mean we, like other business in the UK, will be making sure that we're even clearer about how we handle your data.
We've created a new and clearer fair processing notice which explains how we use your personal information. Please read the summary we've included below. These changes will come into effect before 25th May 2018.
Giving you a clear view on how we use your personal data and who we are.
Our Group of Companies trades as Armstrong Reiver LLP / Border Barrier Systems Ltd / Border Show Services Group Ltd. Our Fair Processing Notice explains your privacy rights and how we gather, use and share information about you. If you wanted to get in touch we can be reached by email at firstname.lastname@example.org
You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and retract the personal information we use. In addition, you have a right to complain to us and to the data protection regulator. Find out the best way to get in touch with us at email@example.com
In addition to the information you provide to us directly, we collect personal information in a number of ways, for example from third credit reference agencies and from looking at how you used other products and services we offer. Sometimes for your safety and for legal reasons we collect personal information by recording and monitoring calls and from CCTV. We also record calls for training and quality control.
We use your personal information including credit checks to provide you with products and services, to comply with the law and legal rights including debt recovery and to improve and market our products and services. Sometimes we use automated processes to make decisions about you and to profile you. Sometimes we need to use personal information such as medical details to make available products you have requested and to give you the best service.
We need some personal information before we can provide our products and services to you, for example to allow us to check your identity. In some cases, we won't be able to provide products and services to you if we don't have all the personal information we need.
We share personal information with our suppliers and other third parties where needed to provide you with the best products and service. We keep your personal information securely for as long as we need to for the purposes described above and below.
Where you have given us consent, you have the right to withdraw it at any time.
We want the best for our customers and sometimes we work with other companies to offer you the best products and services. With your consent, we or our partners will contact you to let you know about products or service from our partners where we think that will save money or make your life easier.
We will share information about you with other members of the Group. The following sections explain in more detail how and for what purposes the Group will use your personal information.
We currently may hold personal and financial information about you and may obtain or receive such information about you in the future. The information we process about you will be obtained from various sources including:
Directly from you;
For our internal operational reasons, we may link information concerning your accounts with us to information concerning other products and services we provide to you. We may also link your information to that of other individuals with whom you are financially associated. Such information may also include sensitive personal data, such as information relating to your health, or criminal convictions or proceedings. However, we only hold or process such data where you have provided consent and we need the data for the purposes of the product or services we provide to you or it is in our normal course of business to do so; for example,
We will use your information:
We may also use your information for system testing purposes.
Where a third party has introduced your custom to the Group we may pass back to the introducer necessary information to enable administration of any payment or settlement.
In the provision to you of products and services involving insurance we are required to pass your details to insurers. Information you provide in connection with any claims made under the insurance may be recorded on to a register of claims through which insurers share information to prevent fraudulent claims. A list of participants and the register operator is available from the insurers.
We use a process known as credit scoring and may use other automated decision making processes to assist in the assessment of applications and to make other decisions during your relationship with us. We will tell you the reason for any decision that we make, if you request us to do so. You have the right to ask us to review such decisions manually.
Telephone calls to the numbers detailed on this Site may be recorded or monitored. This is for your security and with the aim of improving service and for staff training.
Your personal data is unique to you and we've always been careful to protect your information. A new law is coming in on the 25 May 2018 which will give you more clarity over how your personal information is managed. It's called the General Data Protection Regulation (GDPR) and you can read more about on Google.
As part of GDPR we are updating our Use of Personal Information statements and have created a new and clearer Fair Processing Notice. This explains how we use your personal data, describes the categories of personal data we process and for what purposes. We are committed to collecting and using such data fairly and in accordance with the requirements of the GDPR.
Under the Data Protection Act 1998 (the "act"), you have the right to request a copy of the personal information which we hold about you. Your right of access can be exercised in accordance with the act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. To request a copy of some or all of your personal information which we hold please write to us at Border Group, Alstonby Grange, Westlinton, Carlisle, CA6 6AF.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information which you think is inaccurate. Please inform us of circumstances which change the personal information which we hold.
We will treat all your information as confidential and will not give your information to anyone except where:
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
We may, where it is in accordance with our record of your marketing preferences, contact you by post, phone, fax, e-mail, SMS text, internet banking, or other reasonable means to inform you about products and services supplied by ourselves or selected third parties that we consider may be of interest to you. We will not pass your information to anyone outside our Group for their own marketing purposes without your consent. You can inform us at any time if you do not want to receive marketing information from the Group.
If we or any other company in our Group wishes to sell or transfer all or part of its business and assets or any associated rights of interest, or to acquire a business or enter into a merger, we may require to disclose your personal data and confidential information to any potential buyer, transferee, merger partner or seller and its advisers and any other persons we may reasonably decide requires to see such information. We will ensure that your information is processed only in accordance with our instructions and under strict obligations of confidentiality. If the sale or transfer is completed the buyer, transferee, or merger partner may continue to use, process and disclose your information subject to the same provisions set out here.
We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. Your details will not be passed to any organisation outside the Group for marketing purposes without your consent.
We may use email in response to enquiries you make about our services or service issues.
We will NEVER contact customers via email asking to supply any confidential information, telephone or internet banking login details.
From time to time we will engage service providers, agents and subcontractors to provide services. They will have access to, and will process, your information on our behalf to provide such services.
When you register details with us we use a secure server.
Our general email enquiry forms are not sent via an encrypted channel and for this reason we ask that you do not include confidential information when using them (such as bank account details).
Information online, we will use all reasonable endeavours to protect user information off-line. However, any personal details or other information entered onto or submitted through the Site or by email to us is entered or transmitted at the user's risk and we shall not be liable for any such information being intercepted or accessed by any third party without our knowledge.
We may work with third parties to research certain usage and activities on our Site on our behalf. No personal information about you is shared except to the extent it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique "cookie" on your browser.
As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may change the information we hold about you and/or the way in which or the purposes for which we process such information. Where we require your consent to such change we will notify you of the change. However, unless you inform us otherwise, we will deem your continued receipt of products and services to which the change relates to constitute your consent to the relevant change.
If you would like any further information on the Data Protection Act 1998 and your rights under it, you can also contact The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or visit www.ico.org.uk.